Do you have technical questions? Need additional support? We’re here to help!
We’ve listed and answered some of the most common customer questions right here in our Knowledge Base. For everything else, you can reach us during our:
🕰️ Standard Service Times*:
Mon-Fri / 09:00 AM - 06:00 PM (CET)
📧 Email support@camponcept.eu
📞 Phone +49 6174 968814 or +43 4245 23986
💬 WhatsApp +49 6174 968814 or +43 4245 23986
💬 Telegram https://t.me/CampConceptSuppportBot
Requests via email, phone, WhatsApp, or Telegram are processed in the order they are received, unless priority inquiries from customers with advanced support agreements are pending. We aim to respond to all requests within 24 hours. Please note: without a dedicated support contract, technical assistance may be subject to a service fee.
Prefer to play it safe? Absolutely – with our PREMIUM+ SUPPORT. package. This premium plan gives you extended availability, a guaranteed response time of no more than 6 hours, and access to our trusted CampConcept service—even outside of standard hours.
PREMIUM+ SUPPORT Availability*:
Mon-Fri / 09:00 AM - 10:00 PM (CET)
Sat & Sun / 10:00 AM - 08:00 PM (CET)
During PREMIUM+ hours, we’re available via email, WhatsApp, and Telegram. For phone support, we’ll call you back.
* Excludes public holidays in Germany and Austria. Please note: Times outside support availability pause the response time clock.